Why always Live Chat is Winning the Customer Support Race?

Reading Time: 5 minutes Live chat was once a “nice to have” customer service system option. But lately, the tables have turned. 79% of customers today prefer live chats as they offer instant responses. Besides, 38% of consumers are more likely to buy from a company that offers live chat support. These numbers indicate that live chat has become […]

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8 Best VOIP Service Providers for Your Business in 2020

VoIP service providers are now the chosen software tools, both among small-scale as well as medium enterprises. These simple business VOIP providers are quite easy to install and offer a gamut of features. Most of the leading voice over IP service providers are also competitively priced when you compare them to the cumbersome, conventional phone […] from SoftwareSuggest Blog Read more: 8 Best VOIP Service Providers for Your Business in 2020

6 Tips to Ensure Success as a Seller on Amazon

Third-party sellers make up a lot of Amazon’s selling power. But, with over a million different sellers all trying to share in Amazon’s success, it can be difficult to ensure your business is among those success stories. Aside from offering high-quality products, there’s plenty you can do to be a more successful seller on Amazon. […] from SoftwareSuggest Blog Read more: 6 Tips to Ensure Success as a Seller on Amazon

How to Improve Customer Service with a Helpdesk Software

“It takes months to find a customer and minutes to lose them.” This statement could not have been truer than today. Customers today have a plethora of options available today. With increased competition, the players need to up their game. They need to have an edge. This can be made possible by having a helpdesk […] from SoftwareSuggest Blog Read more: How to Improve Customer Service with a Helpdesk Software

Employee Engagement And Performance Management As A Powerful Combination

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