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20 Examples of Customer Retention Strategies That Work

Customer Retention Strategies
Reading Time: 12 minutes The inventor of the famous ‘Net Promoter Score or NPS,’ Frederick Reichheld of Bain & Company, did research that led to a huge paradigm shift in the business community. While most of the customer-centric businesses focused on grabbing new customers to boost their earnings, this research showed that a mere 5% increase in the customer […]

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