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How Knowledge Management Benefits in Customer Service?

Knowledge Management in customer service
Reading Time: 4 minutes With 40% of customer interactions only on the web, companies are reporting measurable reductions in phone inquiries. Knowledge management systems are helping employers work on advanced programs while keeping customer satisfaction as a priority.  With a KMS in place, organizations can solve customer queries faster and without burning out employees. Moreover, customers may provide some […]

from SoftwareSuggest Blog
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